The 14-day money-back guarantee
If Sellhelm is not right for you, tell us within 14 days of buying it and we will refund the full amount you paid. This applies to every pack, and to everyone, whether you buy as a consumer or for your business. It applies even if you have downloaded, installed and used Sellhelm, and you do not have to give a reason.
US law does not give you an automatic legal right to cancel a purchase like this once it is complete, the way UK consumer law does for our UK customers. Our guarantee above is not a legal requirement here - it is our own promise, and it applies to you in exactly the same way regardless. See section 9 of the terms.
How to ask
Sign in to your account and open a support request under Order or billing, or email support@sellhelm.co.uk with your order number. Say clearly that you want to cancel and be refunded, for example: "I cancel my order [order number] and ask for a refund." Tell us why if you like: it helps us improve, but you do not have to. Asking by any clear means is enough; you do not need a special form.
How quickly
We refund without undue delay, and always within 14 days of you telling us. The money goes back to the card or account you paid with, at no charge to you. Your bank or card issuer then takes a further 5 to 10 working days to show it. You will get an email when we have made the refund.
What happens to your licenses
When an order is fully refunded its licenses are canceled. Please uninstall Sellhelm from your computers and stop using it. Sellhelm checks in the background for canceled licenses, so a refunded copy stops working the next time it is online. You can also open Sellhelm, choose Settings, License, then Revoke this license, which tells us straight away and removes the key from your computer. It is the quickest way, and we would be grateful if you did it before asking for a refund.
After 14 days
If Sellhelm has a fault we will fix it. If we cannot, you may be entitled to a repair, replacement, price reduction or refund under your state’s consumer protection laws, and we will honor that. Your statutory rights are never affected by this policy. If you have a problem at any time, please talk to us first: we can usually put it right faster than a bank dispute can.
Part refunds
If you bought a pack and only need fewer licenses, ask us. We can refund part of an order where that is fair.
Something else went wrong with your payment
If you were charged more than once, or charged but received nothing, contact us straight away with your order number or the time of the payment, and we will put it right and refund anything you should not have paid.